Store Policies

Privacy & Security

We respect your privacy and do not share your personal information with third parties, except as necessary to process your orders. All sensitive data is transmitted using encryption and secure systems to safeguard your shopping experience. If you wish to be removed from marketing communications, please contact us.

Sales Tax

Orders shipped to California are subject to applicable sales tax. Other states may also require sales tax collection; otherwise, the purchaser is responsible for any applicable use tax.

Payment Methods

We accept Visa, Mastercard, American Express, and Discover. Please note that we use Address Verification Services (AVS); mismatched billing information may result in order cancellation.

Shipping & Order Processing

• •Adult Signature Required: All cigar shipments require a signature from an individual 21 years of age or older upon delivery.
• •Processing: Orders typically ship the next business day. Orders placed on Fridays or holidays may experience slight delays.
• •Damaged Items: If an item is lost or damaged during transit, please retain all packaging and contact us immediately.
• •Cancellations: Orders cannot be changed online once submitted. Please contact us immediately if you need to modify or cancel an order before it ships.

Returns and Exchanges

We accept returns on unused, non-tobacco items in their original packaging within 14 days. Please contact us before initiating a return.

Age Restriction & Legal Notices

You must be at least 21 years of age to use this website or purchase tobacco products. Noe Fdz Cigars Inc. complies with all federal and California laws regarding tobacco sales.

Health Warning

WARNING: Cigar smoking can cause cancers of the mouth and throat, even if you do not inhale.

California Proposition 65 Warning: Products sold on this site can expose you to chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.